In certain departments in a certain influential federal agency...the rules are rigged so that employees are rewarded if they DENY claims of American Citizens? Get my drift?
An insider "federal claims adjuster" tells BAH! that employees have to meet and exceed quotas on the number of cases they process. The more they process the more secure their employment. It takes 15 minutes to deny a case...45 minutes to an hour to approve a case. Do the mental Math!
This insider says this "system" inadvertently rewards Denials. This "system" also leads to an adversarial relationship in client service for untold thousands of American Citizens. Get my drift? If you have noticed this kind of situation in your own dealings with federal agencies ....give BAH! a shoutout.
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